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Sunday, Feb 19
9:00 AM – 9:50 AM

PM12 - What Job Candidates Really Want

Location: Breakers H, Level 2
Presenter: Louise Dunn, CEO, OWNER – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
9:00 AM – 9:50 AM

PM03P - What You Need to Know When Selling to Corporate

Location: Breakers K, Level 2
Co-Presenter: Mary Mongioi, JD – Forchelli Deegan Terrana LLP
Co-Presenter: Joy Furhman, DVM, MBA, CPA – Joy Fuhrman and Associates
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
10:00 AM – 10:50 AM

PM13 - Create A Culture Of Adaptability & Accountability

Location: Breakers H, Level 2
Presenter: Louise Dunn, CEO, OWNER – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
10:00 AM – 10:50 AM

PM04P - Top Things to Consider When Selling Your Practice

Location: Breakers K, Level 2
Co-Presenter: Joy Furhman, DVM, MBA, CPA – Joy Fuhrman and Associates
Co-Presenter: Mary Mongioi, JD – Forchelli Deegan Terrana LLP
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
10:00 AM – 11:50 AM

WS01 - Staff Retention & Onboarding

Location: Surf F, Level 2
This session has reached capacity
Instructor: Leslie Boudreau, CVPM, SPHR, RVTG, PHR, PHRCA (she/her/hers) – Animal Hospital of Huntington Beach
Practice Management

Earn 2 CE Hours
Sunday, Feb 19
11:00 AM – 11:50 AM

S21 - The Fight Against Big Box Retailers: What Every Clinic Should Know

Location: Mandalay Bay C, Level 2
Presenter: Mary R. Schwartz, CVT – PetDesk
Practice Management

Sponsored By PETDESK

Earn 1 CE Hours
Sunday, Feb 19
11:00 AM – 11:50 AM

PM51 - Making Clients Part of Your Health Care Team

Location: Breakers H, Level 2
Presenter: Peter A. Weinstein, DVM, MBA – PAW Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
11:00 AM – 11:50 AM

PM52 - Increasing Efficiency & Productivity in Your Practice

Location: Breakers K, Level 2
Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA (she/her/hers) – PantheraT Veterinary Management Consulting
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
12:15 PM – 1:45 PM

SP01 - A Conversation with Kristen Bell Presented by Boehringer Ingelheim

Location: Mandalay Bay H, Level 2
Practice Management

Sponsored By

Earn 1 CE Hours
Sunday, Feb 19
2:00 PM – 2:50 PM

PM43 - Effective Meetings to Motivate Your Team

Location: Breakers H, Level 2
Presenter: Leslie Boudreau, CVPM, SPHR, RVTG, PHR, PHRCA (she/her/hers) – Animal Hospital of Huntington Beach
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
2:00 PM – 2:50 PM

PM54 - Words Matter: Using Better Client Communication Phrases

Location: Breakers K, Level 2
Presenter: Amanda L. Donnelly, DVM, MBA – ALD Veterinary Consulting, LLC
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
2:00 PM – 2:50 PM

S53AP - Recruitment & Retention: How to Make Your Practice the Practice of Choice?

Location: Mandalay Bay C, Level 2
Co-Presenter: Michele Drake, DVM, CVA (she/her/hers) – GENIUSVETS
Co-Presenter: Harley Orion – GENIUSVETS
Moderator: David G. Hall – GENIUSVETS
Practice Management

Sponsored By GENIUSVETS

Earn 1 CE Hours
Sunday, Feb 19
2:00 PM – 3:50 PM

WS02 - Successfully Managing Conflict in Your Veterinary Practice

Location: Surf F, Level 2
This session has reached capacity
Instructor: Kellie G. Olah, CVPM, SPHR, SHRM-SCP – Veterinary Business Advisors, Inc.
Practice Management

Earn 2 CE Hours
Sunday, Feb 19
3:00 PM – 3:50 PM

PM15 - Eliminating Drama & Conflict in the Workplace

Location: Breakers K, Level 2
Presenter: Amanda L. Donnelly, DVM, MBA – ALD Veterinary Consulting, LLC
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
3:00 PM – 3:50 PM

PM53 - Crisis or Crossroads: What Can Credentialed Veterinary Technicians Bring to Practice?

Location: Breakers H, Level 2
Presenter: Leslie Boudreau, CVPM, SPHR, RVTG, PHR, PHRCA (she/her/hers) – Animal Hospital of Huntington Beach
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
3:00 PM – 3:50 PM

S53B - Attract & Retain Doctors and Staff While Better Supporting Clients

Location: Mandalay Bay C, Level 2
Co-Presenter and Moderator: David G. Hall – GENIUSVETS
Practice Management

Sponsored By GENIUSVETS

Earn 1 CE Hours
Sunday, Feb 19
3:00 PM – 3:50 PM

S56A - Cultural Conditioning Reversed

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Latonia Craig, Ed.D – Purdue University
Moderator: Walter Wethered, DVM – Ewing Animal Hospital
Practice Management

Sponsored By

Earn 1 CE Hours
Sunday, Feb 19
4:00 PM – 4:50 PM

PM16 - Avoiding Unhealthy Helping & Unhealthy Relationships at Work

Location: Breakers K, Level 2
Presenter: Amanda L. Donnelly, DVM, MBA – ALD Veterinary Consulting, LLC
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
4:00 PM – 4:50 PM

PM42 - Top Tips to Talk to Your Clients About Money

Location: Breakers H, Level 2
Presenter: Louise Dunn, CEO, OWNER – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
4:00 PM – 4:50 PM

S53C - These 4 Numbers Will Determine the Future of Your Practice – Know Them Well!

Location: Mandalay Bay C, Level 2
Presenter: Terence M. O'Neil, CPA, CVA – Katz, Sapper & Miller
Moderator: David G. Hall – GENIUSVETS
Practice Management

Sponsored By GENIUSVETS

Earn 1 CE Hours
Sunday, Feb 19
4:00 PM – 4:50 PM

S56BP - Intentional Allyship

Location: Mandalay Bay, Mandalay Bay A, Level 2
Co-Presenter: Latonia Craig, Ed.D – Purdue University
Co-Presenter: Jen Brandt, PhD – AMERICAN VETERINARY MEDICAL ASSOCIATION
Moderator: Walter Wethered, DVM – Ewing Animal Hospital
Practice Management

Sponsored By

Earn 1 CE Hours
Sunday, Feb 19
5:00 PM – 5:50 PM

PM05 - What Is Your Practice Worth?

Location: Breakers K, Level 2
Presenter: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA (she/her/hers) – PantheraT Veterinary Management Consulting
Moderator: Gary L. Delfino, BA – Delfino Veterinary Consulting inc.
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
5:00 PM – 5:50 PM

PM14 - Reskill & Upskill Existing Employees To Prevent Attrition

Location: Breakers H, Level 2
Presenter: Louise Dunn, CEO, OWNER – Snowgoose Veterinary Management Consulting
Moderator: Stephanie Mckennon, BS, CVPM – Pet Medical Center of Pasco
Practice Management

Earn 1 CE Hours
Sunday, Feb 19
5:00 PM – 5:50 PM

S53DP - Understanding & Maximizing the Value of Your Veterinary Practice

Location: Mandalay Bay C, Level 2
Co-Presenter: Peter Kilkelly – Terravet Real Estate Solutions
Co-Presenter: Matt Salois, PhD – Veterinary Management Groups
Moderator: David G. Hall – GENIUSVETS
Practice Management

Sponsored By GENIUSVETS

Earn 1 CE Hours
Monday, Feb 20
6:30 AM – 7:30 AM

IS01 - Top 5 Ways to Save Time and Drive Revenue

Location: Mandalay Bay, Oceanside B, Level 2
This session has reached capacity
Co-Presenter: Stephanie Foster – COVETRUS
Co-Presenter: Link Welborn, DVM, DABVP – Covetrus
Moderator: Mary Heather Parch – COVETRUS
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
8:00 AM – 8:50 AM

SP02 - Harness Your Financial Future with Jeff Kreisler Sponsored by Zoetis

Location: Mandalay Bay H, Level 2
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
9:00 AM – 9:50 AM

PM17 - Employee Manual Snafus

Location: Breakers H, Level 2
Presenter: Kellie G. Olah, CVPM, SPHR, SHRM-SCP – Veterinary Business Advisors, Inc.
Moderator: David J. Demery, RVT – Community Animal Medicine Project
Practice Management

Earn 1 CE Hours
Monday, Feb 20
9:00 AM – 9:50 AM

PM30 - How to Promote Self-Leadership for Your Team

Location: Breakers K, Level 2
Presenter: Amanda L. Donnelly, DVM, MBA – ALD Veterinary Consulting, LLC
Moderator: Julianne G. Evenhus, CVT – AmeriVet Partners
Practice Management

Earn 1 CE Hours
Monday, Feb 20
9:00 AM – 9:50 AM

S41A - Managing Stress: Controlling the Controllables

Location: Mandalay Bay, Reef E, Level 2
Presenter: Jen Brandt, PhD – AMERICAN VETERINARY MEDICAL ASSOCIATION
Moderator: Robert Duquette, DVM – MERCK ANIMAL HEALTH
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
9:15 AM – 9:40 AM

EC01 - Quiet Quitting

Location: WVC Central in Exhibit Hall, Level 1
Presenter: Heather Berst
Moderator: Emma Scott, DVM – Cottonwood Animal Clinic
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
10:30 AM – 10:55 AM

EL03 - Keep Your Clients Informed - Without Drowning in Phone Calls & Messages

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Jennifer Quammen, DVM, MPH, BS – TeleVet
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
10:35 AM – 11:25 AM

PM18 - HR Hot Topics for 2023

Location: Breakers H, Level 2
Presenter: Kellie G. Olah, CVPM, SPHR, SHRM-SCP – Veterinary Business Advisors, Inc.
Moderator: David J. Demery, RVT – Community Animal Medicine Project
Practice Management

Earn 1 CE Hours
Monday, Feb 20
10:35 AM – 11:25 AM

PM55 - Managers: How to Work with Your Boss

Location: Breakers K, Level 2
Presenter: David McCormick, MS, CVA – Simmons Mid-Atlantic
Moderator: Julianne G. Evenhus, CVT – AmeriVet Partners
Practice Management

Earn 1 CE Hours
Monday, Feb 20
10:35 AM – 11:25 AM

S41B - Vets Share Hope: Inspirational Stories Navigating Our Veterinary Lives

Location: Mandalay Bay, Reef E, Level 2
Co-Presenter: Addie Reinhard, DVM, MS (she/her/hers)
Co-Presenter: James Desir
Co-Presenter: Cheryl Good, DVM (she/her/hers) – THE BRIDGE CLUB
Co-Presenter: Sara Guillen, DVM – Temple Terrace Animal Hospital
Moderator: Robert Duquette, DVM – MERCK ANIMAL HEALTH
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
10:35 AM – 11:25 AM

S48A - Veterinary Economics in Context (Unique – Just Like Everyone Else)

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Clinton Neill, PhD – AVMA
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
10:35 AM – 12:25 PM

WS04 - The Idiots Guide to Hiring & Creating an Awesome Team!

Location: Surf F, Level 2
This session has reached capacity
Instructor: Melissa Tompkins-Lewis, CVPM – South Coast Veterinary Management Solutions
Practice Management

Earn 2 CE Hours
Monday, Feb 20
11:00 AM – 11:25 AM

EL04 - Preventive Care Plans – Easy as 1,2,3

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Zachary Melton, MBA – MWI Animal Health
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
11:35 AM – 12:25 PM

PM01 - How to Increase Practice Profit

Location: Breakers K, Level 2
Presenter: David McCormick, MS, CVA – Simmons Mid-Atlantic
Moderator: Julianne G. Evenhus, CVT – AmeriVet Partners
Practice Management

Earn 1 CE Hours
Monday, Feb 20
11:35 AM – 12:25 PM

PM19 - Building a Mentoring Program that Attracts & Retains Associates

Location: Breakers H, Level 2
Presenter: Peter A. Weinstein, DVM, MBA – PAW Consulting
Moderator: David J. Demery, RVT – Community Animal Medicine Project
Practice Management

Earn 1 CE Hours
Monday, Feb 20
11:35 AM – 12:25 PM

S48B - Understanding the Next Generation of Veterinary Professionals (Tick-Tocker Takeover)

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Clinton Neill, PhD – AVMA
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
1:15 PM – 1:40 PM

EC09 - Guilt-Free Time Off: Your Health Is Worthy Of Your Commitment

Location: WVC Central in Exhibit Hall, Level 1
Presenter: Rebecca Rose, CVT – Rebecca Rose Coaching, LLC
Moderator: Nichole Weinstein, DVM – Arrow Dog and Cat Hospital
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
2:00 PM – 2:25 PM

EL10 - Accounting 201 for Veterinary Clinics: Success and Sustainability

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Schwanda Flowers, PharmD – FIRST FINANCIAL BANK
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
2:00 PM – 2:50 PM

PM20 - Beyond Burnout: How to Bring Back the Spark!

Location: Breakers H, Level 2
Presenter: Wendy Hauser, DVM (she/her/hers)
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

Earn 1 CE Hours
Monday, Feb 20
2:00 PM – 2:50 PM

S41C - Building a Healthier, More Desirable Practice Culture

Location: Mandalay Bay, Reef E, Level 2
Presenter: Josh Vaisman, CCFP, MAPPCP – Flourish Veterinary Consulting
Moderator: Robert Duquette, DVM – MERCK ANIMAL HEALTH
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
2:00 PM – 2:50 PM

S48C - Connected Care 101: What is Telehealth?

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Gail C. Golab, PhD, DVM, DACAW, MANZCVS, – AMERICAN VETERINARY MEDICAL ASSOCIATION
Moderator: Debra Nickelson, DVM, MBA – Trillium C, LLC
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
2:00 PM – 2:50 PM

PM38P - Differentiation Is Your Missing Ingredient

Location: Breakers K, Level 2
Co-Presenter: Michael D. Hargrove, DVM, MBA, CVA (he/him/his) – Summit Veterinary Advisors
Co-Presenter: Robert Sanchez – DIGITAL EMPATHY
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Earn 1 CE Hours
Monday, Feb 20
2:00 PM – 3:50 PM

WS03 - SOAPing Your Way to Success

Location: Surf F, Level 2
This session has reached capacity
Co-Instructor: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA (she/her/hers) – PantheraT Veterinary Management Consulting
Co-Instructor: Peter A. Weinstein, DVM, MBA – PAW Consulting
Practice Management

Earn 2 CE Hours
Monday, Feb 20
3:00 PM – 3:50 PM

PM31 - Leveraging Leadership: How Leaders Can Create Confident, Empowered Teams

Location: Breakers H, Level 2
Presenter: Wendy Hauser, DVM (she/her/hers)
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

Earn 1 CE Hours
Monday, Feb 20
3:00 PM – 3:50 PM

S41D - Stories form the Front Lines – Creating the Practice Culture You and Your Employees Want

Location: Mandalay Bay, Reef E, Level 2
Co-Presenter: Joseph Hahn, DVM – MERCK ANIMAL HEALTH
Co-Presenter: Parva Bezrutczyk
Co-Presenter: Kate Parker
Moderator: Robert Duquette, DVM – MERCK ANIMAL HEALTH
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
3:00 PM – 3:50 PM

S48D - Telehealth: How Can I Implement It in Companion Animal Practice?

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Lori Teller, DVM, DABVP (Canine/Feline) – Texas A&M University School of Veterinary Medicine & Biomedical Sciences
Moderator: Debra Nickelson, DVM, MBA – Trillium C, LLC
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
3:00 PM – 3:50 PM

PM39P - Marketing & Communicating Your Differentiators

Location: Breakers K, Level 2
Co-Presenter: Michael D. Hargrove, DVM, MBA, CVA (he/him/his) – Summit Veterinary Advisors
Co-Presenter: Robert Sanchez – DIGITAL EMPATHY
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Earn 1 CE Hours
Monday, Feb 20
4:00 PM – 4:25 PM

EL14 - Pet Insurance: Why You Should Care!

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Matt McGlasson, DVM, CVPM (he/him/his) – Noah's Ark Animal Clinics
Practice Management

Sponsored By

Earn 0.5 CE Hours
Monday, Feb 20
4:35 PM – 5:25 PM

PM44 - Talking to Clients About the Most Important Appointment - Euthanasia

Location: Breakers H, Level 2
Presenter: Melissa Tompkins-Lewis, CVPM – South Coast Veterinary Management Solutions
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

Earn 1 CE Hours
Monday, Feb 20
4:35 PM – 5:25 PM

PM56 - Workplace Productivity Killers

Location: Breakers K, Level 2
Presenter: David McCormick, MS, CVA – Simmons Mid-Atlantic
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Earn 1 CE Hours
Monday, Feb 20
4:35 PM – 5:25 PM

S48E - Telehealth: How Can I Implement It in Food Animal Practice

Location: Mandalay Bay, Mandalay Bay A, Level 2
Presenter: Calvin W. Booker, DVM, MVetSc – Feedlot Health by TELUS Agriculture
Moderator: Kimberly Franco, DVM – Creature Comforts Animal Hospital
Practice Management

Sponsored By

Earn 1 CE Hours
Monday, Feb 20
4:35 PM – 6:25 PM

WS05 - Workplace Culture in a Time of Change: Creating Cohesive Cultures

Location: Surf F, Level 2
This session has reached capacity
Instructor: Wendy Hauser, DVM (she/her/hers)
Practice Management

Earn 2 CE Hours
Monday, Feb 20
5:35 PM – 6:25 PM

PM06 - Update on the Market for Veterinary Practices: Who Is Buying/Selling?

Location: Breakers K, Level 2
Presenter: David McCormick, MS, CVA – Simmons Mid-Atlantic
Moderator: Heather Schroeder, MBA, CVT – BANFIELD PET HOSPITAL
Practice Management

Earn 1 CE Hours
Monday, Feb 20
5:35 PM – 6:25 PM

PM21 - Manager Guilt: Why We Have It & How Do We Get Rid of It

Location: Breakers H, Level 2
Co-Presenter: Melissa Tompkins-Lewis, CVPM – South Coast Veterinary Management Solutions
Moderator: Rochen Heers, DVM – Red Rock Equine Dentistry
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
8:00 AM – 8:50 AM

PM07 - CANCELLED - Practice Value: Corporate vs Private Buyer - Why Are Values Different?

Location: Breakers K, Level 2
Presenter: Michael D. Hargrove, DVM, MBA, CVA (he/him/his) – Summit Veterinary Advisors
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
8:00 AM – 8:50 AM

PM28 - What to Consider Before Migrating Your Hospital to the Cloud

Location: Breakers H, Level 2
Presenter: Clint Latham, JD
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
8:00 AM – 8:50 AM

S38A - Logistics of Lyme: Diagnosis, Treatment, & Prevention

Location: Mandalay Bay, Oceanside C, Level 2
Presenter: Jane Sykes, DVM, PhD, DACVIM – UC DAVIS SCHOOL OF VETERINARY MEDICINE
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
8:00 AM – 8:50 AM

S51AP - Buyers - Why Buy a Veterinary Practice?

Location: Mandalay Bay B, Level 2
Co-Presenter: Rod Johnston
Co-Presenter: Jim Vander Mey, CPA – OMNI PRACTICE GROUP
Practice Management

Sponsored By OMNI PRACTICE GROUP

Earn 1 CE Hours
Tuesday, Feb 21
9:00 AM – 9:50 AM

PM29 - Digital Privacy in an Era of Permanent Record

Location: Breakers H, Level 2
Presenter: Clint Latham, JD
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
9:00 AM – 9:50 AM

PM57 - CANCELLED - Management Benchmarks: Guidelines, Goals, or Garbage?

Location: Breakers K, Level 2
Presenter: Michael D. Hargrove, DVM, MBA, CVA (he/him/his) – Summit Veterinary Advisors
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
9:00 AM – 9:50 AM

S38B - A Shifting Spirochetosis: Renewed Approaches to Leptospirosis

Location: Mandalay Bay, Oceanside C, Level 2
Presenter: Jane Sykes, DVM, PhD, DACVIM – UC DAVIS SCHOOL OF VETERINARY MEDICINE
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
9:00 AM – 9:50 AM

S51BP - Maximize Your Practice to Sell to either a Corporation or an Individual

Location: Mandalay Bay B, Level 2
Co-Presenter: Rod Johnston
Co-Presenter: Jim Vander Mey, CPA – OMNI PRACTICE GROUP
Practice Management

Sponsored By OMNI PRACTICE GROUP

Earn 1 CE Hours
Tuesday, Feb 21
9:30 AM – 9:55 AM

EL15 - How to Minimize Compassion Fatigue, Make Your Team's Job Easier, & Hire Top Talent with the Help of Pet Insurance

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Paul Camilo, CVPM – Your Pets Vets
Practice Management

Sponsored By

Earn 0.5 CE Hours
Tuesday, Feb 21
10:30 AM – 10:55 AM

EL17 - Leadership Practices to Retain Happy Veterinary Professionals

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Josh Vaisman, CCFP, MAPPCP – Flourish Veterinary Consulting
Practice Management

Sponsored By

Earn 0.5 CE Hours
Tuesday, Feb 21
10:35 AM – 11:25 AM

PM40 - 5 Ways to Grow Your In-House Pharmacy

Location: Breakers K, Level 2
Presenter: Stacee Santi, DVM – VET2PET APP BUILDERS
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
10:35 AM – 11:25 AM

PM58 - Client Interactions: Raising the Bar

Location: Breakers H, Level 2
Presenter: Nan Boss, DVM – Best Friends Veterinary Center
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
10:35 AM – 11:25 AM

S38C - Canine Infectious Respiratory Disease (CIRD): Answering Common Questions Through Case Examples & Scientific Literature

Location: Mandalay Bay, Oceanside C, Level 2
Presenter: Carol Reinero, DVM, DACVIM (SAIM), PhD – University of Missouri
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
10:35 AM – 11:25 AM

S51CP - Buyers - Why Buy a Veterinary Practice?

Location: Mandalay Bay B, Level 2
Co-Presenter: Rod Johnston
Co-Presenter: Jim Vander Mey, CPA – OMNI PRACTICE GROUP
Practice Management

Sponsored By OMNI PRACTICE GROUP

Earn 1 CE Hours
Tuesday, Feb 21
11:00 AM – 11:25 AM

EL18 - The Secret Sauce for a Collaborative & Resilient Veterinary Team

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Josh Vaisman, CCFP, MAPPCP – Flourish Veterinary Consulting
Practice Management

Sponsored By

Earn 0.5 CE Hours
Tuesday, Feb 21
11:35 AM – 12:25 PM

PM41 - 5 Key Factors to a Successful Loyalty Program

Location: Breakers K, Level 2
Presenter: Stacee Santi, DVM – VET2PET APP BUILDERS
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
11:35 AM – 12:25 PM

PM45 - Implementing Standards & Protocols in Your Hospital

Location: Breakers H, Level 2
Presenter: Nan Boss, DVM – Best Friends Veterinary Center
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
11:35 AM – 12:25 PM

S38D - Vaccines & Vaccination: Have you Considered This?

Location: Mandalay Bay, Oceanside C, Level 2
Presenter: Richard Ford, DVM, MS, DACVIM (SAIM) – North Carolina State University
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
11:35 AM – 12:25 PM

S51DP - Maximize Your Practice to Sell to either a Corporation or an Individual

Location: Mandalay Bay B, Level 2
Co-Presenter and Moderator: Rod Johnston
Co-Presenter: Jim Vander Mey, CPA – OMNI PRACTICE GROUP
Practice Management

Sponsored By OMNI PRACTICE GROUP

Earn 1 CE Hours
Tuesday, Feb 21
2:00 PM – 2:50 PM

PM22 - Skills-based Compensation

Location: Breakers H, Level 2
Presenter: Nan Boss, DVM – Best Friends Veterinary Center
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
2:00 PM – 2:50 PM

PM37P - Everything You Wanted to Know About MSOs: And Why Veterinarians Should Establish Their Own

Location: Breakers K, Level 2
Presenter: Peter Tanella, Esq., Esq. – NATIONAL VETERINARY LAW GROUP AT MANDELBAUM BARRETT
Co-Presenter: Dennis Alessi
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
2:00 PM – 3:50 PM

WS06 - Inventory 101: Getting It Right

Location: Surf F, Level 2
This session has reached capacity
Co-Instructor: Brad Patton, BS BUSINESS ADMINISTRATION (he/him/his) – Veterinary System Services
Practice Management

Earn 2 CE Hours
Tuesday, Feb 21
2:30 PM – 2:55 PM

EL25 - How to Maximize the Value of Practice Real Estate

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Jason Winokur
Practice Management

Sponsored By VET ASSET ADVISORS, INC

Earn 0.5 CE Hours
Tuesday, Feb 21
3:00 PM – 3:50 PM

PM23 - Interview Techniques: The 10 Best Questions No One Ever Asks

Location: Breakers H, Level 2
Presenter: Joan McCue, BA, CVPM – All God's Creatures Veterinary Hospital
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
3:00 PM – 3:50 PM

PM08P - Non-Traditional Methods for Granting Employees Equity Interest in Veterinary Practice

Location: Breakers K, Level 2
Presenter: Peter Tanella, Esq., Esq. – NATIONAL VETERINARY LAW GROUP AT MANDELBAUM BARRETT
Co-Presenter: Dennis Alessi
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
4:35 PM – 5:25 PM

S32 - Veterinary Real Estate: Unlock Value in Your Property

Location: Mandalay Bay J, Level 2
Co-Presenter and Moderator: Brian Semel, BS, MPSRE – U.S. Veterinary REIT
Co-Presenter: Michael Crandall, BS, JD – U.S. Veterinary REIT
Practice Management

Sponsored By US VETERINARY REIT

Earn 1 CE Hours
Tuesday, Feb 21
4:35 PM – 5:25 PM

PM02 - Financial Statements 101

Location: Breakers K, Level 2
Presenter: Mira Johnson, CPA, MBA, CVPM – JF Bell Group
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
4:35 PM – 5:25 PM

PM59 - Why Clients Say No: Reading Between the Lines

Location: Breakers H, Level 2
Presenter: Nan Boss, DVM – Best Friends Veterinary Center
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
4:35 PM – 5:25 PM

S08AP - The Business Side of Veterinary Medicine No One Talks About: What Practice Owners Wish They Knew When Starting, Buying or Selling a Practice

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Alexandra Kohrs, BBA – Bank of America Practice Solutions
Co-Presenter: Mariza Martinez, BS – Bank of America Practice Solutions
Moderator: Bill Murray – Bank of America Practice Solutions
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
4:35 PM – 6:25 PM

WS07 - The 7 Love Languages of Client Loyalty

Location: Surf F, Level 2
This session has reached capacity
Instructor: Stacee Santi, DVM – VET2PET APP BUILDERS
Practice Management

Earn 2 CE Hours
Tuesday, Feb 21
5:35 PM – 6:25 PM

S18 - The Road Better Travelled: The Client Journey Through a Technology-Forward Practice

Location: Mandalay Bay, Oceanside C, Level 2
Presenter: Brendon Laing, DVM – Hillside Veterinary Clinic
Moderator: Mark Stephenson, DVM – LIFELEARN, INC.
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
5:35 PM – 6:25 PM

PM11 - Employee or Independent Contractor? What Is the Difference?

Location: Breakers K, Level 2
Presenter: Mira Johnson, CPA, MBA, CVPM – JF Bell Group
Moderator: Cris Chilelli, CVPM – VCA MVH
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
5:35 PM – 6:25 PM

PM46 - Core Values: The Building Blocks of Your Hospital

Location: Breakers H, Level 2
Presenter: Joan McCue, BA, CVPM – All God's Creatures Veterinary Hospital
Moderator: Gerald Adams, DVM – Adams Pet Hospital
Practice Management

Earn 1 CE Hours
Tuesday, Feb 21
5:35 PM – 6:25 PM

S08BP - Starting, Expanding & Growing Your Veterinary Practice

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Angel Klein – BANK OF AMERICA PRACTICE SOLUTIONS
Co-Presenter: Alexandra Kohrs, BBA – Bank of America Practice Solutions
Moderator: Bill Murray – Bank of America Practice Solutions
Practice Management

Sponsored By

Earn 1 CE Hours
Tuesday, Feb 21
6:00 PM – 7:30 PM

E05 - Career Fair
Practice Management

Sponsored By AMERIVET VETERINARY PARTNERS, BANFIELD PET HOSPITAL, BLUE RIVER PETCARE, HILL'S PET NUTRITION, INC., IDEXX, NVA, PETCO + VETCO, VCA ANIMAL HOSPITALS

Earn 0 CE Hours
Wednesday, Feb 22
6:30 AM – 7:30 AM

IS16 - Head In The Clouds: Practitioners On Why They Will Never, EVER, Go Back to Server-Based Software

Location: Mandalay Bay, Oceanside C, Level 2
This session has reached capacity
Co-Presenter: Diarra Blue, DVM – Cy-Fair Animal Hospital
Co-Presenter: Tim Zaharchuk, DVM (he/him/his) – Derrydale Animal Hospital
Co-Presenter: Candice R. Barber – Acadian Animal Hospital
Practice Management

Sponsored By

Earn 1 CE Hours
Wednesday, Feb 22
8:00 AM – 8:50 AM

PM09 - Start from Scratch or Buy an Existing Practice?

Location: Breakers H, Level 2
Presenter: Jimmy Bell, CPA – JF Bell Group
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
8:00 AM – 8:50 AM

PM33 - Lead to Thrive: The Foundation of Positive Leadership

Location: Breakers K, Level 2
Presenter: Andi Davison, BA, BS, LVT, CAPP – Flourish Veterinary Consulting
Moderator: Robert Gribble, DVM, CVPM – The Vet on West Main/ The Vet on 4th
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
8:00 AM – 8:50 AM

S19AP - Culturally Responsive Care in Veterinary Medicine

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Marie Sato Quicksall, DVM, CVA (she/her/hers) – Multicultural Veterinary Medical Association
Co-Presenter: Melody Martinez, CVT (she/her/hers)
Moderator: Erin M. Johnson, MBA, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
9:00 AM – 9:50 AM

PM10 - Roadmap to Starting Your Veterinary Practice

Location: Breakers H, Level 2
Presenter: Jimmy Bell, CPA – JF Bell Group
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
9:00 AM – 9:50 AM

PM34 - Lead to Thrive: Leadership Practices for a Motivated Team

Location: Breakers K, Level 2
Presenter: Andi Davison, BA, BS, LVT, CAPP – Flourish Veterinary Consulting
Moderator: Robert Gribble, DVM, CVPM – The Vet on West Main/ The Vet on 4th
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
9:00 AM – 9:50 AM

S19BP - Microaggressions & Their Impact on Health & Wellbeing

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Cherese Sullivan, DVM, MS – Multicultural Veterinary Medical Association
Co-Presenter: Sohaila Jafarian, DVM, MPH (she/her/hers) – Multicultural Veterinary Medical Association
Moderator: Erin M. Johnson, MBA, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
9:30 AM – 9:55 AM

EL29 - Me, We, & Us: The Foundations of Workplace Wellbeing

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Philip Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP – County Oaks Animal Hospital
Practice Management

Sponsored By

Earn 0.5 CE Hours
Wednesday, Feb 22
10:00 AM – 10:25 AM

EL30 - High Wellbeing, Low Burnout: Certainly if There’s Civility

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Philip Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP – County Oaks Animal Hospital
Practice Management

Sponsored By

Earn 0.5 CE Hours
Wednesday, Feb 22
10:30 AM – 10:55 AM

EL31 - Short Staffed? Leveraging your Data for Better Efficiency & Practice Growth

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Courtney Carter
Practice Management

Sponsored By

Earn 0.5 CE Hours
Wednesday, Feb 22
10:35 AM – 11:25 AM

PM35 - Leadership Coaching: The Science of Coaching Psychology

Location: Breakers K, Level 2
Presenter: Andi Davison, BA, BS, LVT, CAPP – Flourish Veterinary Consulting
Moderator: Robert Gribble, DVM, CVPM – The Vet on West Main/ The Vet on 4th
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
10:35 AM – 11:25 AM

PM47P - Access to Care for Pet Owners: A Social Justice Issue

Location: Breakers H, Level 2
Co-Presenter: John Meyer, PhD – Interpersonal Communication Services, Inc.
Co-Presenter: Carolyn Shadle, PhD – Interpersonal Communication Services,Inc
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
10:35 AM – 11:25 AM

S19CP - Allyship & Equity in Veterinary Medicine

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Sohaila Jafarian, DVM, MPH (she/her/hers) – Multicultural Veterinary Medical Association
Co-Presenter: Marie Sato Quicksall, DVM, CVA (she/her/hers) – Multicultural Veterinary Medical Association
Moderator: Erin M. Johnson, MBA, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
10:35 AM – 12:25 PM

WS09 - Bookkeeping without QUICKBOOKS – Introduction to XERO

Location: Surf D, Level 2
This session has reached capacity
Co-Instructor: Jimmy Bell, CPA – JF Bell Group
Co-Instructor: Mira Johnson, CPA, MBA, CVPM – JF Bell Group
Practice Management

Earn 2 CE Hours
Wednesday, Feb 22
11:00 AM – 11:25 AM

EL32 - Preventive Care Plans – Easy as 1,2,3

Location: Learning Lounge in Exhibit Hall, Level 1
Presenter: Zachary Melton, MBA – MWI Animal Health
Practice Management

Sponsored By

Earn 0.5 CE Hours
Wednesday, Feb 22
11:35 AM – 12:25 PM

PM24 - Team Benefits that Make Your Clinic Stand Out

Location: Breakers H, Level 2
Presenter: Joan McCue, BA, CVPM – All God's Creatures Veterinary Hospital
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
11:35 AM – 12:25 PM

PM36 - Leadership Coaching: Conversations that Connect & Motivate

Location: Breakers K, Level 2
Presenter: Andi Davison, BA, BS, LVT, CAPP – Flourish Veterinary Consulting
Moderator: Robert Gribble, DVM, CVPM – The Vet on West Main/ The Vet on 4th
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
11:35 AM – 12:25 PM

S19DP - Inclusive Leadership in Veterinary Medicine

Location: Mandalay Bay, Oceanside B, Level 2
Co-Presenter: Melody Martinez, CVT (she/her/hers)
Co-Presenter: Cherese Sullivan, DVM, MS – Multicultural Veterinary Medical Association
Moderator: Erin M. Johnson, MBA, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
12:45 PM – 1:45 PM

IS20 - Reduce Burnout by Strengthening Your Hospital Culture

Location: Mandalay Bay, Oceanside C, Level 2
This session has reached capacity
Presenter: Turpin Mott, BS – National Veterinary Associates
Moderator: Stacy Burdick, DVM – NVA-CF
Practice Management

Sponsored By

Earn 1 CE Hours
Wednesday, Feb 22
2:00 PM – 2:50 PM

PM25 - Can’t Touch This: Employee Paycheck Deductions & the Law

Location: Breakers H, Level 2
Presenter: Joan McCue, BA, CVPM – All God's Creatures Veterinary Hospital
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
2:00 PM – 2:50 PM

PM32 - Servant Leadership Essentials

Location: Breakers K, Level 2
Presenter: Carol Hurst, CVPM, CVJ, CCFP, LVT
Moderator: Amanda Castle, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
2:00 PM – 3:50 PM

WS08 - Inventory for the Experienced Practice Manager

Location: Surf D, Level 2
This session has reached capacity
Instructor: Brad Patton, BS BUSINESS ADMINISTRATION (he/him/his) – Veterinary System Services
Practice Management

Earn 2 CE Hours
Wednesday, Feb 22
3:00 PM – 3:50 PM

PM26 - Mission Possible: Associate Veterinarian Leadership

Location: Breakers K, Level 2
Presenter: Carol Hurst, CVPM, CVJ, CCFP, LVT
Moderator: Amanda Castle, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
3:00 PM – 3:50 PM

PM48P - Showing Your Client How Much You Care

Location: Breakers H, Level 2
Co-Presenter: John Meyer, PhD – Interpersonal Communication Services, Inc.
Co-Presenter: Carolyn Shadle, PhD – Interpersonal Communication Services,Inc
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
4:00 PM – 4:50 PM

PM60 - Talking Treatment Plans

Location: Breakers K, Level 2
Presenter: Carol Hurst, CVPM, CVJ, CCFP, LVT
Moderator: Amanda Castle, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
4:00 PM – 4:50 PM

PM27P - Diversity & Inclusion: What? How?

Location: Breakers H, Level 2
Co-Presenter: John Meyer, PhD – Interpersonal Communication Services, Inc.
Co-Presenter: Carolyn Shadle, PhD – Interpersonal Communication Services,Inc
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
5:00 PM – 5:50 PM

PM50 - Create Your Personal Wellness Program

Location: Breakers K, Level 2
Presenter: Carol Hurst, CVPM, CVJ, CCFP, LVT
Moderator: Amanda Castle, DVM
Practice Management

Earn 1 CE Hours
Wednesday, Feb 22
5:00 PM – 5:50 PM

PM49P - Communicating Bad News: SPIKES Can Help

Location: Breakers H, Level 2
Co-Presenter: John Meyer, PhD – Interpersonal Communication Services, Inc.
Co-Presenter: Carolyn Shadle, PhD – Interpersonal Communication Services,Inc
Moderator: Melissa Clark-Pehrson, CVT – Banfield West Jordan
Practice Management

Earn 1 CE Hours