Practice Management & Human Resources Consultant Veterinary Business Advisors, Inc. Whitehouse Station, NJ, United States
The reality is, you probably spend all day long with your co-workers, almost every single day of the week—and so, it isn’t reasonable to expect that no conflict will ever exist at your practice. It is reasonable, though, as well as desirable, to create a healthy working environment, one where conflicts that arise are managed in a functional way, a way that allows your practice to flourish. Plus, from a practical standpoint, if you’re in a supervisory position, managing conflict is simply part of your job.
2 CE hours. Purchase required. Capacity: 50. Price: $55.
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Learning Objectives:
Assess the types of conflict you may see in practice.
Recognize when a situation is likely to escalate to greater conflict.
Formulate a procedure to handle conflict once it arises, including conflict resolution training for your team.
Ensure policies are clearly defiend and communicated to employees.