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Elizabeth Liao, BA, is a fourth-year medical student at the University of California, San Francisco (UCSF) who is planning to start her career in Otolaryngology – Head and Neck Surgery (OHNS). Elizabeth received her bachelors from the University of California, Berkeley. Prior to starting medical school, she was a Volunteer Coordinator at the Rotacare Richmond Clinic, a free urgent care clinic, for the local community. There, she discovered how to integrate her interests in design and care of the underserved, by creating more streamlined clinic workflows, improving volunteer trainings, and decreasing patient wait times. She continued this passion in medical school by using human-centered design to understand and create interventions for the patient waiting experience for patients at a safety-net hospital. Currently at the Chan Lab, she is researching how care is children who are deaf or hard of hearing, in order to understand how we can better optimize and provide equitable care. Looking forward, she hopes to design interventions in workflows and environments that allow OHNS providers to maximize quality of care and healthcare delivery to underserved communities, while minimizing cognitive and physical effort in the setting of limited resources.