Frequently Asked Questions

What's the deadline to register for the conference?
There is not a deadline to register for the conference; however, some preconference sessions do have capacity limits and may fill prior to the start of the conference. To ensure your seat, register before the conference begins. You may register online for the conference through the last day of the conference, March 30 or onsite starting Tuesday, March 28.

Do I have to register in advance?
No, onsite registration for attendees opens on Tuesday, March 28 at 7 AM at the Peppermill Resort Spa Casino.

What does my registration fee include?
See pricing and packages on the registration page.

Will I receive a confirmation of my registration?
Confirmations are sent via email for all registrations. If you did not receive yours, please check your spam folders. If you cannot locate your confirmation, please email conferences@iafc.org.

Will I be refunded if I have to cancel my registration?
Find full cancellation and refund details on the registration page. 

Can I transfer my registration to another member of my department/staff?
Yes, registration may be transferred to another person in your organization subject to certain conditions. Contact Registration Customer Support to transfer your registration.

I transferred my WUI registration, what do I do now?
An email was sent to all participants who transferred their registration. If you did not receive it, it may have gotten caught in spam filters, please email conferences@iafc.org and we will resend the information to you. 

When can I make my hotel reservations?
Hotel reservations available at the negotiated conference rate until February 28 or when the block sells out, whichever occurs first. You can reserve your room at this conference rate using the link on our hotel page.

What hotels have been reserved? What are the rates?
Hotel information and rates can be found on the hotel page.

I've been contacted by a company trying to get me to book hotel rooms - is this legitimate?
We have received reports that other companies are posing as the official housing vendor for WUI Conference and may contact you offering housing for your trip. They are not endorsed by or affiliated with the IAFC or WUI Conference and entering into financial agreements with such companies can have costly consequences.

A hotel poacher/pirate is any unaffiliated hotel or third-party housing company that acts as an official housing company and solicits business from WUI participants. When individuals book hotel accommodations through poachers or pirates the consequences can be costly; event participants may be left without hotel rooms when they arrive at the event and incur fraudulent charges on their credit cards.

Are there any closures or things I need to know about COVID and the hotel?
Due to COVID protocols, valet parking, the Island Buffet and the Edge Night Club are not currently available. Guests may park on all levels in the main parking garage, including the levels that were reserved by valet parking. Bell desk is open to assist with luggage. A list of services that are open can be found here. 

I am a presenter for the conference - where can I go to find information?
Presenters will use the Presenter Portal to find the latest information and details surrounding their sessions. Any questions can be directed to Sabrina Sullivan.

Will I receive credit for the sessions I attended?
The IAFC will provide a certificate of attendance post-conference after completing your conference evaluation.

Where can I find session information?
Session information is published on the Full Schedule page. Additional education will be added as it becomes available.

Do I need to register for specific sessions?
All sessions are included in the full conference registration, including pre-cons. Although pre-cons are part of the full conference registration fee, separate registration is still required for each pre-con. You can create an account on the WUI website to favorite (Star Symbol) sessions, presenters, fellow attendees, and events as well as build your own agenda. This account creation will also give you access to the conference mobile app when it launches in early March. 
Please note, registering for the conference does NOT automatically create a website account. 

What are the booth rules for CRR?
Please view the Booth Rules and Regulations for information on booth height regulations, what is considered a booth violation, booth backwall height allowance, banners, balloons, smoke/fog machines and information on many other items and what is and is not allowed. If you have any questions about the design of your booth please contact exhibits@iafc.org.

What is included with my booth space?
Each exhibitor will automatically receive:

• (1) 6' black skirted table
• (2) slimline chairs
• (1) wastebasket
• Booth ID Sign

The exhibit hall is carpeted. You may choose to order carpet to enhance the appearance of your booth. Additional furniture and other booth furnishings can be ordered through the Exhibitor Service Manual. Electric and internet is not included with your booth space, but may be ordered through the Exhibitor Service Manual. All booths receive (3) exhibitor badges per 100 square feet. Additional badges can be purchased for $50 each.

How do I register my booth staff?
All booths receive (3) exhibitor badges per 100 square feet. Additional badges can be purchased for $50 each. You will receive an invitation to register your booth staff through the Exhibitor Registration. Promo codes will be emailed to the main contact for each company. If you cannot locate your promo code, please email exhibits@iafc.org.

Where are all the exhibitor order forms and information located?
All order forms can be found in the Exhibitor Manual.

Is insurance required?
EAs of January 2023, IAFC WUI exhibitors are no longer required to submit Certificates of Insurance. Blanket Insurance coverage is now included as part of your exhibiting package.
Note: If you are using an EAC (Exhibitor Appointed Contractor) to set up or dismantle your booth, the EAC will need to submit a Certificate of Insurance to exhibits@iafc.org.

When can I move in to set-up my booth?
Please find details on the Plan Your Exhibit page.

Can I carry my booth items/products in myself?
Yes, but they must be able to be carried by hand.

Is floor covering or carpeting required?
Carpeting is not required and the ballroom is carpeted. You may bring in your own carpet or purchase carpet through the Exhibitor Service Manual.

Can I sell my products/service at the show?
You may sell your products and/or services at the event. You will be responsible for any applicable taxes.

I'd like to join the IAFC to take advantage of the discounted registration rates. What do I do?
Click here to join the IAFC to take advantage of the member rate prior to completing your WUI Conference registration. Have a membership question? Contact membership@iafc.org.

I'm a member of the press - do you have press registration?
Please send all press requests to the IAFC's communications department at media@iafc.org.

When and where is the 2023 WUI Conference 2023?
WUI 2023 is March 28-30, 2023, in Reno, Nevada at the Peppermill Resort.

Where is the conference next year in 2024?
WUI 2024 will be March 26-28, 2024 in Reno, Nevada at the Peppermill Resort. 

Who are the event contacts for WUI?
Please find the event contacts here.

Is there parking available?
Complimentary self-parking is available in a covered garage which uses geothermal heating for defrosting in the colder months.

What are the networking events and where will they be held?
Review the Schedule-at-a-Glance for more information.

What meals are included in full registration?
Tuesday, March 28: Welcome Reception will include light appetizers
Wednesday, March 29: Lunch with the Exhibitors will include full lunch 

Does WUI have a marketing toolkit for use by attendees?
Yes, you can download the #WUI2023 toolkit here. 

When are the Exhibit Hall hours?
The Exhibit Hall hours are as follows:

• Tuesday, March 28 | 4:30 - 6:30 PM
• Wednesday, March 29 | 9:00 AM - 2:00 PM

Does WUI have a conference app?
Navigate WUI like a pro with the conference mobile app. Go to your device's App Store or Google Play and search for IAFC Events. The WUI app will launch in late early March.

My question is not here! Who should I contact?
We're sorry we couldn't anticipate your needs. Please email us at conferences@iafc.org for assistance.