SP06: Expand Language Access at Your Practices with Virtual Interpretation Solutions

Eligible for ACMPE : 0.5 | AAPC : 0.5 | ACHE : 0.5 | CME : 0.5 | CEU : 0.5 | PDU: 0.5 | PDC: 0.5

According to the Center for the Study of Health System Change, 97% of doctors in America reported treating limited English proficiency (L.E.P.) patients. To provide the best care possible, bridging the language gap with these patients. Additionally, under Title VI of the Civil Rights Act and Section 1557 of the A.C.A., language support from a qualified medical interpreter is compulsory for certain providers in communities with high L.E.P. patients. In 2021 Urban Health brought virtual and on-demand interpretation to their patients in the New York City area. This virtual interpretation technology platform allowed providers to use over-the-phone interpreting (O.P.I.) and video remote interpreting (V.R.I.) to communicate with L.E.P. patients. This model of medical language support has allowed the practice to serve diverse communities in the South Bronx, Queens, Central Harlem, and more.