Launch Your Own Peer Support Program

Sunday, August 7, 2022

9:00 AM – 10:00 AM

Location: Anaheim Convention Center, 303 A-B

CE: 1 CEU

Main Presenter(s)

Melissa A. Alterio, M.S., CPE, RPL

Director
Cobb County (E911) Department of Emergency Communications
Marietta, Georgia

Co-Presenter(s)

Erica L. Walsh, MBA, CPM

Communications Center Manager
Columbus Regional Airport Authority
Columbus, Ohio
Amy Kubasak, NA

Communications Manager
Phoenix Police
Surprise , Arizona
Ariana Kitty, RPL ENP CMCP

Operations Manager
Northwest Central Dispatch System
Arlington Heights , Illinois
CB

Celeste Baldino

Charlottesville/UVA/Albemarle County ECC

Presentation Description: As submitted on behalf of the APCO Health and Wellness Committee Peer Support / CISM Division, this session is presented as a panel discussion and question and answer regarding how to launch your own peer support program. We will provide details on multiple peer support programs specific to 911, including best practices and lessons learned. This session is designed to be interactive with audience participation.

Learning Objectives:

Upon completion of this sessions, participants will have a good understanding of the basic elements needed to launch their own peer support program within their agency.
Participants will also learn how to overcome budget constraints, including launching a peer support program with minimal to no budget.
At the culmination of this session, participants will be able to list and understand the role of training, confidentiality, and policy creation and implementation regarding a peer support program specific to 911.