Director
Cobb County (E911) Department of Emergency Communications
Marietta, Georgia
Melissa is a 31-year veteran currently serving as Director for Cobb County Department of Emergency Communications (E911) in Metro Atlanta, GA - the 145 person PSAP is the 3rd largest Center in the State. She recently transitioned from the City of Roswell Police Department in which she also served as Director. Prior to that, Melissa worked at Orange County Emergency Services (NY) where she spent most of her tenure in the Training Division. She is also an Adjunct Instructor with APCO International for the last several years. Her passion is teaching dispatchers how to improve their performance, focusing specifically on topics like Active Shooter Incidents, Crisis Negotiations, and the core telecommunicator classes. Melissa is a recognized 911 subject matter expert who has presented at various national dispatch conferences around the Country, speaking on a variety of leadership principles.
Melissa is a graduate of Marist College (NY) with a BS in Psychology and has completed her MS in Criminal Justice/Public Safety Leadership from Mercer University. She has achieved the professional designations of Registered Public Safety Leader (RPL) and Certified Public Safety Executive (CPE). Her focus and priority is to be a mentor, coach, leader and positive role model to members of the 911 community. Melissa is currently the Vice President for the GA 911 Directors Association. Melissa also serves as a Board Member of the Georgia Chapter of APCO, leading the Regional Ambassador program as well as Chair of the Training Committee. She is an experienced instructor, conference coordinator and participant in several public safety areas.
Melissa is served on NENA Wellness Acute Stress Standard Workgroup, APCO Professional Developments and Events Committee, and the Vice-Chair of APCO's new Health and Wellness Committee. In her spare time, Melissa enjoys family gatherings, volunteer work and quality time with her dog.
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Sunday, August 7, 2022
9:00 AM – 10:00 AM
Monday, August 8, 2022
10:30 AM – 11:30 AM
Tuesday, August 9, 2022
10:30 AM – 11:30 AM