Presentation Description: Being sensitive to the needs of trainees and new employees is vital ‐‐ but it seems to get progressively harder the longer you work in a 911 center. A mix of cynicism, frustration and impatience can act as a lethal mix, transforming the most empathetic among us into unrecognizable beasts which roam the center, feeding on newbies. Sound familiar? In this session, we'll cage the monster and slip into our sneakers for a trip back to the neighborhood from whence we came to discover the caring and effective trainer and leader inside each of us.
Learning Objectives:
Participants will recognize the signs of trainer burnout
Participants will learn methods to mitigate future burnout
Participants will understand and be able to implement introspective self-checks to insure quality training experiences
