CEO | Trainer | Coach On Scene First Rochester, Massachusetts
Presentation Description: This session will share the importance of why complacency, bad attitudes, and a could care less mindset has no business being in the Emergency Communications Center. Students will leave feeling a fire in their hearts to be better, feel better and do better!
Learning Objectives:
How to identify and deter complacency
Ways to stay vigilant and avoid a lawsuit
How and why we need to bring the human factor back
