One of the most common reasons employees leave organizations is a feeling of workload imbalance or unfairness in their work unit. Without consistent accountability, organizations are at risk for both inefficient flow and losing their high-performing staff, creating a detrimental impact on their entire practice. By establishing a system with clear expectations and measures for individual and team performance, you can increase engagement, teamwork and productivity, laying the basis for optimal clinical flow. This session will help attendees learn key strategies to hardwire and improve processes and build an engaged team-based culture, while reducing the frequency of workload imbalance and intensity of training new staff.
Learning Objectives:
Recognize the importance of an accountability culture and how to launch one through Day Zero Conversations™ and a workload system.
Review how to use Lean and Six Sigma tools to refine processes, training, and expectations.
Discuss how to design a clinical staff productivity monitoring system and incorporate it in establishing a culture of accountability across all roles.
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