CON403: Building Your Bench: DIY Leadership Training to Promote from Within

Eligible for: ACMPE : 1 | AAPC : 1 | ACHE : 1 | CME : 1 | CPE : 1.2 | CEU : 1 | PDU: 1 | PDC: 1
Traditional | Advanced | Synthesis

What is the business case for doing leadership development at the frontline level? How do you prepare non-managerial staff for future promotion into management? In this session, attendees will learn how one medical practice built a leadership development program for staff to improve its pipeline of internal management candidates. Presenters will explore the cost and organizational culture reasons for doing leadership development in-house. The presenters will share the business case for providing this training to staff. We will review the content areas to cover with your frontline staff to build their emotional intelligence as leaders. We will review specific topics like feedback, building trust, creating a culture of fun, and how to customize communication for personality. Participants will learn how to translate these topics into engaging exercises that will reinforce knowledge. Attendees will get slides and content they can implement immediately in their own organizations.