Frequently Asked Questions

Where can I get COVID tested in Las Vegas?
Click here to browse Las Vegas COVID-19 testing sites.

What is included in my NANN conference registration?

As a registered attendee, you will be able to:

Access over 34 educational sessions.
Review over 95 posters and obtain CE.
Identify and favorite sessions and posters for easy access.
Earn over 60 hours of CE.
Connect with other attendees, speakers, and exhibitors.
Participate in the Passport Program, when attending the Live Event dates of September 14-17, 2022, for a chance to win several prizes.
Access and participate in sponsored symposia.
Access and attend optional events during the Live Event dates of September 14-17, 2022, and on demand through December 31, 2022.

What time zone is the event based on?

All times listed are in Pacific Daylight Time (UTC-7). Be sure to select your preferred timezone in your profile to view the conference in the timezone that's best for you.

How long will the conference content be available?

All content will be immediately available for on-demand access through this site through December 31, 2022. After conference dates, access the sessions by logging in and selecting the "On-Demand Sessions" button on the home page.

How do I build my schedule?

View the full schedule and select the star icon next to each session you wish to attend. Clicking on the "My Schedule" button will allow you to view your schedule, see how many CE you will earn after attending each, take notes, as well as add a personal reminder to your calendar for the sessions you plan to attend.

Click here to download the full schedule.

How do I complete a conference evaluation?

Within each session and poster, you will click on a link that will take you to the session evaluation. In addition, you must complete the overall conference evaluation to access your CE certificate. You can also access evaluations via the "CE Evaluations" button on the homepage. CE must be claimed by December 31, 2022.

Will all conference sessions be livestreamed and accessible on the virtual platform?

All general sessions will be livestreamed and available on this platform. During concurrent sessions, one presentation will be livestreamed, and the rest will be posted on demand. The NANN Member Busines Meeting will be livestreamed and available to members only.

How far ahead of time should I log in to a session if participating virtually?

At the beginning of each day, we recommend that you log in 10 – 15 minutes prior to the start time to double-check your connection and sound. For the best live attendee experience, be sure to be logged in before the session is scheduled to begin to start the session ON TIME.

How do I watch a live broadcast of a session?

Click on the "Browse Schedule” button to access the full schedule broken out by different categories. Then click on the "Video" button at the time indicated on the schedule for each session you want to attend. You may also select Full Schedule from the left navigation.

How can I send a message to exhibitors if they are not available to video chat or I prefer not to be on the video chat?

Click on an exhibitor's booth and choose the "Request Information" button to send them a message.

What if I missed the live broadcast of a session, can I watch it later?

Yes. All of the live stream sessions will be available beginning Monday, September 19th for on-demand access through this site through December 31, 2022.

How do I ask the speaker a question?

In the session pop up, click on the Video button. Utilize the Q&A feature during the session Live Broadcast to ask questions, located on the right side of the session screen. For the best live attendee experience with the chat feature, be sure to be logged in before the session is scheduled to begin.

What if I am ready to join a session but the Video button is grayed out?

If the video button is grayed out at the start time of a session, try refreshing the page or making sure you are logged in.

I can see the Q&A feature, but I do not see the presentation video.

Click the "Back" button at the top of the chat box. Once you are in the session pop up, click on the "Video" button. The presentation video will now appear in a window with the Q&A feature.

How can I send messages to other attendees?

When you complete your attendee profile, in the networking tab, check: “Share your profile with attendees and exhibitors?”. Then you will be able to send and receive messages via chat within the conference platform. Your email address will not be shared. To begin a chat with an attendee, click on their profile photo and select the chat icon at the top of the pop-up. In the conference app, select the "Connect with Attendees" icon, choose an attendee, then select "send message" at the bottom of the screen.

I am unable to hear any sound.

If you are unable to hear any sound at all, be sure your speakers are turned on, and your audio volume is not muted or too low within the live broadcast window.

The presentation slides or screen appear blurry.

If the slides or a speaker appear blurry at any point, it may be an internet connectivity issue. If you know that your connection is good, and after you refresh your screen, the images are still distorted, the issues are with the speaker’s connectivity.

What are the technical requirements needed to access the conference platform?

For the best experience during NANN's conference, please use Google Chrome, enable pop-ups on your browser, and do not connect through a VPN.

I am having trouble with the Video Feed.

If you are having trouble with the Video Feed, or not seeing any video at all during the time of the live stream event, try refreshing your browser. You can do this by clicking the circular refresh icon beside the URL or by holding down Ctrl+R buttons on your keyboard on a desktop/laptop.

TIP: You can also increase/decrease the resolution value of the stream. In the bottom right corner, you may see a number like 1080p. This is the highest resolution and most recommended. If you see a number lower than 1080p, click on the number to adjust the resolution.

I joined the wrong session, can I change?

Yes, you may switch between the sessions at any time during the live broadcast.

How do I access the conference mobile app?

Access the conference mobile app instructions to learn how to find the conference app via the left navigation or your App Store.

I need more help!

No problem, our staff team are available to assist you — please click on the "Live Support" button on the home page or visit the onsite registration desk.

Successful Video Chat Tips

Allow Camera and Microphone permissions within your internet browser.
We recommend that you disable your VPN.
If you are still unable to log in, it could be due to Hospital wifi and security settings. Please try to disconnect from the wifi and try a mobile hotspot or download the eventscribe app and use the QR code to access the session.
When entering a Video Chat room, please make sure to mute your microphone.
Raise your hand to be recognized.
To raise your hand, the raised hand tool is in the lower-left corner.
Unmute your microphone before speaking.
Use the Chat function to send comments to add to the discussion or ask questions.