TeleNICU: A Pilot of Tiny Transports

During the pilot of our TeleNICU program, we learned many lessons. One of these lessons occurred after a devastating incident at a referral facility. We streamlined the process of getting our neonatologist on the call and added the flight team to our Guardian Angel program. The flight team is now involved from the initiation of the call and is able to give guidance and gain invaluable patient information. We also identified many needs of rural facilities. These include basic and advanced tele- and in-person education for continuity of patient care, policy reviews, and continuous practice of the system from the beginning to different possible ends of a call. During the pilot phase of our TeleNICU, we gathered a well diversified group of experts to create new processes and programs that improved outcomes. This case review will discuss how changes we made with this program improved transportations and outcomes for our tiny patients.