Frequently Asked Questions

General Information

The meeting will be held in the East Building of the Vancouver Convention Centre. The Gala will be held next door in the West Building of the Vancouver Convention Centre.

Hotels – CTOS has three official hotels for the conference

Fairmont Waterfront Hotel
Fairmont Pacific Rim
Pan Pacific Vancouver

Registration Desk Hours

Location: Vancouver Convention Centre, East Building, Lobby Level

Wednesday, November 16th 12:00 pm – 5:00 pm

Thursday, November 17th 6:30 am – 7:00 pm

Friday, November 18th 6:30 am – 5:30 pm

Saturday, November 19th 6:30 am - 5:00 pm

WiFi

Complimentary WiFi will be available in the Convention Center. SSID – ctos 2022, Password - vancouver

Meeting Attire

The meeting rooms are climate controlled; however, with the size of the building and varying activities, it’s difficult to maintain comfort levels for all people at all times. We recommend bringing layers and comfortable shoes. The recommended dress for the conference is business casual and cocktail attire for the Friday night Gala.

CTOS Networking Events

Welcome Reception

Wednesday, November 16th, 5:00 pm – 7:00 pm – Pan Pacific Lobby

Poster Walk and Reception

Thursday, November 16th, 5:30 pm – 7:00 pm – Exhibition Hall B

CTOS Gala

Friday, November 16th, 7:00 pm – 11:00 pm – West Ballroom

Sunrise Mentorship Breakfasts – Exhibition Hall B

Friday, November 18th, 7:00 am – 8:00 am

Saturday, November 19th, 7:00 am – 8:00 am

Things to do in Vancouver

Torsten Nielsen, the local program chair has put together a list of activities in Vancouver. Start Planning your trip!

Health and Safety

The 2022 CTOS Annual Meeting is committed to hosting a safe live event. We will follow the national, local, and CDC guidelines as implemented at the time of the meeting. See current Vancouver guidelines.

For any questions please email Rachel Borgie at CTOSregistration@conferencemanagers.com

Account and Platform Access

How do I log into the CTOS Annual Meeting?
Registered attendees will receive an email with an access code that can be used to log in to the website here. If you do not remember your login information, please use the “Forgot Access Key” link.

How do I access the presentations, posters, and other conference materials?
Many features are only accessible to registered attendees. Once logged in, the vertical menu on the left side of the screen will give you options for browsing the various aspects of the conference.

How do I create my schedule?
Once logged in to your account, you can Favorite a session by clicking the star on the right side of each session. This will add it to the My Schedule page. You can remove a session from your Favorites by clicking the star icon again.

How do I update my profile and/or add a photo?
While logged in to your account, you can navigate to your profile by clicking on your first name and last initial in the top right corner, clicking the drop-down arrow, and selecting My Conference Profile.

To add a photo, click Upload Photo, crop as needed, and then click Save My Profile.
When I try logging in, it says “Account was not found” or I used the “Forgot Access Key?” link but haven’t received the email.

Please email CTOSspeakers@conferencemanagers.com for further assistance.

General troubleshooting tips for the platform:

Use the latest Google Chrome (Preferred), Mozilla Firefox, or Microsoft Edge
Disconnect from VPN
If you are in the office, try another network (some offices have robust firewalls that will block video and video chat)
If your office has a firewall, have your IT staff make sure that you can access streaming audio/video
Clear your web browser history and cache
Close any other tabs that may be using a lot of bandwidth
If you are at home, make sure you are not also using streaming services like Netflix, etc. that could impact your available bandwidth
Check your internet connection
Use a hard-wired internet connection if possible
If you have to use WIFI, make sure you are close to the WIFI device

Sessions

How do I view a session I missed?
The full day’s audio and video recording will be available for on-demand viewing 30-days post-event. All sessions will be available for 6 months after the conference.

I have another technical issue, or the solutions above are not working.

If you are having trouble with the Cadmium site, live stream, or other aspects of the platform you can contact Cadmium Technical Support from 9 - 5 EDT at (410) 638 9239 or support@cadmiumcd.com.

My Experience

What is My Experience?
My Experience is a feature that gives you easy access to all of your favorite items! You can easily view favorite sessions, speakers, posters, sponsors, attendees, and more.

How do I view my attendee messages?
Go to My Experience on the left side navigation, from there you will select the Networking icon, which will summarize all of your interactions with other attendees.

Sponsorships

You can visit and interact with our sponsors here.
For questions contact Jennifer Abner at jennifer@ctos.org.

Networking

How do I connect with other attendees?
Registered attendees will receive a link to set up their profiles. Upload a photo, add your bio, and link to your social media accounts. You can browse the attendee list and connect with them directly using the Message feature.

How do I view my attendee messages?
Go to My Experience on the left side navigation, from there you will select the Networking icon, which will summarize all of your interactions with other attendees.

Poster Gallery and Sessions

How do I submit a question to a poster presenter?
As you are viewing a poster pop-up, you can select the Q&A button at the bottom right and submit a question. Don’t forget to check back for the answer!
You can also interact with the poster presenter and other attendees viewing the poster in the Discussion tab.

I’m presenting a poster and I have a question.
Please contact CTOSspeakers@conferencemanagers.com.