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Interactive Session

Business, Leadership & Communications

Multispecialty

Lunch and Learn: Getting Buy In: Tips for Success in the Exam Room and Beyond

Friday, June 24, 2022

12:15 PM – 1:30 PM CT

Location: ACC Ballroom B

CE: 1.5

Sponsored by

Primary Presenter(s)

Kelly Cairns, DVM, MS, DACVIM (SAIM)

Vice President of Medical Excellence and Education
Thrive Pet Healthcare
Naperville, Illinois, United States

Slides

This lecture will discuss the key factors involved in successful implementation of the best medical plan for your patient and the barriers that can prevent this. Communication strategies, team engagement and medical record auditing will each be explored as techniques which the clinician can harness to achieve the practice of best medicine for every patient, every time.

Learning Objectives:

- To understand the importance of communication style, emotional intelligence and conflict resolution skills in achieving successful partnership with the pet parent/client.
- To learn specific techniques that can be utilized when communicating with the pet parent/client to improve acceptance of the optimal treatment plan for the pet.
- To understand the risk factors that can decrease chance for the optimal treatment plan being offered and/or accepted so that these factors can be mitigated/avoided.