Frequently Asked Questions

What is included in my NANN conference registration?

As a registered attendee, you will be able to:

Access over 34 educational sessions.
Review over 80 ePosters and obtain CNE.
Interact with fellow SIG members in 4 unique discussion forums.
Identify and favorite sessions and ePosters for easy access.
Earn over 54 hours of CNE.
Connect with other attendees, speakers, and exhibitors.
Participate in the Conference Crossword/Passport Program, when attending the Live Event dates of September 13-15, 2021, for a chance to win several prizes.
Access and participate in sponsored symposia.
Access and attend optional events during the Live Event dates of September 13-15, 2021 and on demand through February 1, 2022.

What time zone is the event based on?

All times listed are in Central Daylight Time (UTC-5). Be sure to select your preferred timezone in your profile to view the conference in the timezone that's best for you.

How long will the conference content be available?

All content will be immediately available for on-demand access through this site through February 1, 2022. After conference dates, access the sessions by logging in and selecting the "On-Demand Sessions" button on the home page.

Registration will close on January 7, 2022 to allow 3 weeks to claim CE by the final date of February 1, 2022.

How do I build my schedule?

View the full schedule and select the star icon next to each session you wish to attend. Clicking on the "My Schedule" button will allow you to view your schedule, see how many CNE you will earn after attending each, take notes, as well as add a personal reminder to your calendar for the sessions you plan to attend.

How do I complete a conference evaluation?

Within each session and poster, you will click on a link that will take you to the session evaluation. In addition, you must complete the overall conference evaluation to access your CNE certificate. You can also access evaluations via the "CNE Evaluations" button on the homepage. CNE must be claimed by February 1, 2022.

How far ahead of time should I log in to a session?

At the beginning of each day, we recommend that you log in 10 – 15 minutes prior to the start time to double-check your connection and sound. For the best live attendee experience, be sure to be logged in before the session is scheduled to begin to start the session ON TIME.

How do I watch a live broadcast of a session?

Click on the "Browse Schedule” button to access the full schedule broken out by different categories. Then click on the "Video" button at the time indicated on the schedule for each session you want to attend. You may also select Full Schedule from the left navigation.

How can I send a message to exhibitors if they are not available to video chat or I prefer not to be on the video chat?

Click on an exhibitor's booth and choose the "Request Information" button to send them a message.

What if I missed the live broadcast of a session, can I watch it later?

Yes. All of the live stream sessions will be available beginning Monday, September 20th for on-demand access through this site through February 1, 2022.

How do I ask the speaker a question?

In the session pop up, click on the Video button. Utilize the Q&A feature during the session Live Broadcast to ask questions, located on the right side of the session screen. For the best live attendee experience with the chat feature, be sure to be logged in before the session is scheduled to begin.

What if I am ready to join a session but the Video button is grayed out?

If the video button is grayed out at the start time of a session, try refreshing the page or making sure you are logged in.

I can see the Q&A feature, but I do not see the presentation video.

Click the "Back" button at the top of the chat box. Once you are in the session pop up, click on the "Video" button. The presentation video will now appear in a window with the Q&A feature.

Tips for the best Welcome Reception & Happy Hour experience:

Take a moment to read the Remo Welcome Reception Guide for Attendees. Need help troubleshooting the Remo environment? Check out our Remo-specific FAQs.

I am a speaker and was told to be available for Q&A during the Live Event, what should I do?

Please access your session at the scheduled start time and plan to respond to any questions posted in the Q&A or chat session throughout the broadcast of your session. Detailed instructions on how to access this feature were emailed to you and can be found in the NANN Speaker Portal.

How can I send messages to other attendees?

When you complete your attendee profile, in the networking tab, check: “Share your profile with attendees and exhibitors?”. Then you will be able to send and receive messages via chat within the conference platform. Your email address will not be shared. To begin a chat with an attendee, click on their profile photo and select the chat icon at the top of the pop-up. In the conference app, select the "Connect with Attendees" icon, choose an attendee, then select "send message" at the bottom of the screen.

I am unable to hear any sound.

If you are unable to hear any sound at all, be sure your speakers are turned on, and your audio volume is not muted or too low within the live broadcast window.

The presentation slides or screen appear blurry.

If the slides or a speaker appear blurry at any point, it may be an internet connectivity issue. If you know that your connection is good, and after you refresh your screen, the images are still distorted, the issues are with the speaker’s connectivity.

What are the technical requirements needed to access the conference platform?

For the best experience during NANN's conference, please use Google Chrome, enable pop-ups on your browser, and do not connect through a VPN.

I am having trouble with the Video Feed.

If you are having trouble with the Video Feed, or not seeing any video at all during the time of the live stream event, try refreshing your browser. You can do this by clicking the circular refresh icon beside the URL or by holding down Ctrl+R buttons on your keyboard on a desktop/laptop.

TIP: You can also increase/decrease the resolution value of the stream. In the bottom right corner, you may see a number like 1080p. This is the highest resolution and most recommended. If you see a number lower than 1080p, click on the number to adjust the resolution.

I am unable to view the Video Chat for the SIG Discussion Forum sessions. What should I do?

When you are unable to view a Video Chat, there are a few different possible problems.

Be sure you are viewing the Video Chat in Google Chrome.
If you are unable to view the Video Chat, be sure you are not on your company’s VPN Security Settings. Disable this setting.
If you are participating at work/from a hospital, the wifi may also block access to the video chat. Try disconnecting from wifi and access the video chat through the QR code on your phone.

Detailed instructions can be found in the presentation pop-up.

How are SIG Live Discussion Forums being conducted – what platform is being used?

The SIG Live Discussion Forums will be held through the virtual conference video chat feature.

I joined the wrong session, can I change?

Yes, you may switch between the sessions at any time during the live broadcast.

How do I participate in the Conference Crossword?

Attend the opening keynote, general sessions, welcome messages, and sponsored symposia and visit booths in the Virtual Expo for the answers to the hints on the Conference Crossword. You will be required to register using your name and e-mail address to save your answers as you navigate through the Live Event. You will be able to submit your completed Crossword for a chance to be entered into the prize drawing. Access the Conference Crossword through the main tile screen or the left navigation menu.

How will the Conference Crossword winners be notified? What prizes can I win? How will the winners receive their prizes?

All winners will be announced the week of September 20. Prizes include a wine refridgerator, iRobot vaccuum, massage gun, travel hammock, NANNinVegas conference registrations, and more! Prizes will be mailed to the address provided by the recipient when registering.

How do I access the conference mobile app?

Access the conference mobile app instructions to learn how to find the conference app via the left navigation or your App Store.

What are the different networking opportunities this year? Attendees may participate in the following networking opportunities during the Live Event September 13-15:

Welcome Reception and Happy Hour
NANN Trivia Night
Leadership Journey Panel Discussion
SIG Discussion Forums
In session chat and Q&A
Conference Crossword and Password Program
Attendee chat
Coffee Chat with ANC Editors and Article of the Year Award Winners

I need more help!

No problem, our staff team are available to assist you — please click on the "Live Support" button on the home page.

Successful Video Chat Tips

Allow Camera and Microphone permissions within your internet browser.
We recommend that you disable your VPN.
If you are still unable to log in, it could be due to Hospital wifi and security settings. Please try to disconnect from the wifi and try a mobile hotspot or download the eventscribe app and use the QR code to access the session.
When entering a Video Chat room, please make sure to mute your microphone.
Raise your hand to be recognized.
To raise your hand, the raised hand tool is in the lower-left corner.
Unmute your microphone before speaking.
Use the Chat function to send comments to add to the discussion or ask questions.