SA202 - Communication & Patient Safety

Monday, February 20, 2023

3:00 PM – 3:50 PM

Location: South Seas J, Level 3

Earn 1 CE Hours

Presenter(s)

Carolyn Spivock, RVT (she/her/hers)

Director, Veterinary Technician & Assistant Development
VCA ANIMAL HOSPITALS
Los Angeles, CA, United States

Moderator(s)

Nancy Dewitz

Technology and Marketing Consultant
Nancy Dewitz LLC
Osseo, WI, United States

How we communicate and what we communicate can impact patient safety and the overall culture in our hospital. It is important to understand the role communication plays in our safety culture, the tools you can use to implement and advocate for your patient, and how to better communicate as a team even when the stakes are high.

Learning Objectives:

Define communication in the veterinary hospital environment
Analyze how communication breakdowns correlates with patient safety events
Demonstrate knowledge of communication tools and how they can be utilized in patient safety events