Associate veterinarian Creature Comforts Animal Hospital North Las Vegas, NV, United States
Giving effective feedback is a critical skill for everyone on the veterinary healthcare team. Why do so many people view feedback as conflict or destructive? Perhaps many people are not taught the principles of giving effective feedback. Equally important is the skill of receiving feedback. Do you get defensive? Do you argue or make someone wrong when you receive their feedback? Learn how to give and receive effective feedback as part of developing a culture of trust, psychological safety, and wellbeing.
Learning Objectives:
Define feedback
List and describe the skills of giving effective feedback
List and describe the skills of receiving effective feedback
List the benefits of giving effective feedback and the consequences of not giving effective feedback
Demonstrate the use of the Situation-Behavior-Impact™ (SBI) feedback tool developed by the Center for Creative Leadership
