Owner/DVM Adams Pet Hospital Asbury, IA, United States
One of the most important concepts in medicine is that of consistency of care. A patient or client should never receive a greater or lesser level of care in your hospital simply because they saw one doctor and not another, or spoke with one receptionist on the phone and not someone else. Delivering that consistently high level of care is easier said than done, however.
Learning Objectives:
How to organize and standardize the medicine you practice, for more consistent delivery of excellence in both patient care and client service
Transforming standards into protocols
How to teach your team to utilize your standards and protocols
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