“Your pet has cancer.” Breaking any bad news to our clients is hard and can be stressful, for them and for us. It is a complex communication skill that you will have to do thousands of times in your veterinary career. What is more important than what you tell an owner about their pet’s cancer, it is how you say it that matters. In this interactive session, we will discuss cancer communication challenges for you and the client, and practical strategies that you can use in your practice the next time you have to break any bad news to increase efficiency and be more effective.
Learning Objectives:
Identify and review communication challenges for veterinarian and the client
Attendees will review different methods of delivering information to clients
Attendees will discuss the SPIKES method and how you can easily incorporate it when talking to clients
Incorporate information discussed in this session into your clinical practice and client discussions with interactive cases
