PM44 - Talking to Clients About the Most Important Appointment - Euthanasia

Monday, February 20, 2023

4:35 PM – 5:25 PM

Location: Breakers H, Level 2

Earn 1 CE Hours

Presenter(s)

Melissa Tompkins-Lewis, CVPM

Owner
South Coast Veterinary Management Solutions
Long Beach, CA, United States

PDF Handouts

Moderator(s)

Rochen Heers, DVM

Owner
Red Rock Equine Dentistry
Prescott Valley, AZ, United States

Euthanasia's are one of the most important appointments that a veterinary hospital sees and one that we typically do not provide adequate training on. Many team members do not know how to portray empathy when talking to clients.

Learning Objectives:

Why it is important to train employees on euthanasia conversations
Learn commonly made mistakes during a euthanasia appointment
Learn how to train team members on euthanasia communication
Learn tips and phrases of what team members can say to pet owners during this difficult time