When we need to "talk finances" with a pet owner, it can prompt even the most skilled technician to run and hide. Why is this? Communicating with pet owners about what's best for their pet will always include talking money. Once we uncover the reasons why, we can put strategies in place for how to support our teams and give them the tools to communicate effectively.
Learning Objectives:
Define the mental barriers in place for why your team doesn't want to talk about money with pet owners
Demonstrate strategies for addressing these mental barriers
Describe other "best practices" for how to effectively talk about treatment plans in way that boosts compliance
.jpg "Carol Hurst, CVPM, CVJ, CCFP, LVT photo")
