Veterinarian Animal Clinic of Fort Atkinson Fort Atkinson, Wisconsin, United States
The euthanasia appointment is unparalleled in emotion and sentiment. There are few things in veterinary medicine, or life moreover, that require as many outward displays of empathy, compassion, and commiseration from a doctor. The tone of voice, delivery of words, bedside manner with both patient and client, and the medical procedure itself become a delicate dance around death that doctor and staff should carefully choreograph and continually improve. By learning to carefully rehearse, improve, and enhance performance in these areas it is possible to bring the comforts of home into your clinic. These final acts of kindness are both for the pet that we advocate for and the client we support. It is only through this unexpected and shared solace that the family will feel forever be kindredly-linked with your clinic, ensuring an unsurpassed level of client satisfaction and loyalty.
Learning Objectives:
Understand new medical protocols and techniques to improve the client (and pet) experience during a euthanasia
Utilize specific verbal communication techniques for a better experience of all involved (veterinary support team, client, and pet)
Explain the dying process to owners in a compassionate manner and utilize various methods to explain the euthanasia process to owners
Vastly improve in-hospital euthanasia by better understanding the roles of each team member in the client experience