Director of Audiology University of Michigan Ann Arbor, Michigan, United States
Failures of care coordination and ineffective treatments waste more than US$175 billion in the USA alone. One of the most challenging problems is matching the right clinician to the right patient at the right time. Dizziness and vertigo exemplify this problem. Symptoms may be caused by illnesses that cross multiple medical specialties, requiring evaluations by well-coordinated teams of experts to achieve the best clinical outcomes. This study reviewed the first steps of a large project to automate and optimize scheduling of multi-disciplinary consultations for patients with dizziness at our center. Published efforts by other research groups to automate assessments of patients with vestibular symptoms focused on developing diagnostic aids. The goal of this project was different. Our purpose was to improve the care delivery process.
Learning Objectives:
The attendees will be able to describe the scope of dizziness in the United States.
At the end of this session attendees will be able to describe key factors used to triage patients.
At the end of this session attendees will be able describe the metrics used to evaluate a successful triage model for dizzy patients.