Executive Director Northern Middlesex COG Brookline, Massachusetts
Planning for great places can bring about great conflict. How do we keep ourselves and communities engaged amidst sometimes intense conflict? Participants explore conflict styles and share techniques for managing personal, interpersonal, and group dynamics.
Planners often are tasked with leading meetings and groups as part of planning processes designed to build connections, generate ideas, share knowledge, and even create pathways to leadership. Conflict is a component of any productive process that leads to change and breaks down barriers and status quo behaviors and practices. Overcoming and managing conflict requires a combination of reflective practice, understanding how we face conflict ourselves, and techniques to publicly manage group conflict and behavior.
Planners are facilitators of change and can create safe, welcoming, and equitable spaces for people to participate. This presentation reveals how to understand and resolve conflict and create spaces for active listening and action.
NPC Peer Reviewers assigned this presentation a learning level of Foundational. For more on learning-level descriptions, visit our General Information Page.
Learning Objectives:
Understand the five styles of managing conflict: competing, avoiding, compromising, collaborating, and accommodating; and identify your own style.
Recognize the different aspects of a conflict and the different ways it escalates in order to address situations more effectively.
Recognize the various roles people play in groups and learn strategies to address difficult individual and group behaviors.
