Principal Research Lead, Process & Performance Management APQC
Process mapping is more than just creating a flowchart or process map. There are numerous approaches which serve different purposes and audiences. The power of process maps spans the life cycle of any process, from design, to performance, and subsequent evaluation and continuous improvement. This course will discuss common types of process maps and demonstrate best practices for their creation and use based upon real examples from APQC engagement with organizations like yours.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Participants will go through the life cycle of the process map from design to performance, and