APQC will share stories about how organizations are bringing process, knowledge, people, and technology together to fundamentally transform their business. Backed by the latest research, Hubert and Varney will discuss ways organizations align process and knowledge management to drive change, improve process performance, reduce risks, and increase employee engagement.
Learning Objectives:
build a partnership and joint strategy for process and knowledge management,
ensure documentation and knowledge evolves in tandem with processes,
engage stakeholders in sharing, accessing, and using process knowledge, and
measure the impact of better knowledge management on process performance.