Knowledge mapping is a proven technique for connecting knowledge assets to a process, function, or domain. Knowledge mapping is a phenomenal change activity that helps KM practitioners facilitate their business partners in thinking through business operations and knowledge assets needed to support execution of the business. In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Practicing the tactical steps and tools to scope and complete a knowledge map,
Identifying and analyzing knowledge gaps, and,
Using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes.