Knowledge is necessary to get work done, whether that is competency/expertise in a function or technical skill and insights into the rules, constraints, and how you collaborate with others. Knowledge exists in many forms and this course clarifies what knowledge is and how it is related to data and information. With that foundation, common techniques to get control of knowledge are introduced and how they are collectively knowledge management.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Participants will leave this course with a roadmap to all things knowledge which can be used to organize ideas and gain clarity with their efforts to improve knowledge capture, transfer, and reuse.