Process excellence and knowledge management traditionally have been created as separate programs. At CRB, we recognized quickly that these are actually two complementary forces that, when combined, can have the largest impact on elevating both our employee and our client experiences. It isn't enough to attract the best talent if they don't have the opportunity to onboard quickly, receive mentorship, build their network, and continuously improve our processes and project delivery cycles. Our clients can identify our process gaps and inconsistencies with dizzying speed, so we need to be able to adapt, pivot, and fill those gaps quickly to create the partner relationships essential to our long-term success.
In this session, you will learn how CRB has assembled the many capabilities that these disciplines offer to connect the hearts and minds of our employees and elevate our clients' experience.
Learning Objectives:
Apply concepts presented back in their companies
Define how they might differentiate themselves by combining process and knowledge enablers
Develop consistency in delivery through common processes and team experience
