In 2021, Tate & Lyle chartered a new strategy to let go of its legacy commodity business to invest in its innovative, high growth specialty ingredient business with the purpose to transform lives through the science of food. From the outset, Knowledge Management was identified as a critical competency needed to enable the transformation. With such a clear mandate, what could go wrong?
In this session, we will explore valuable lessons on the Knowledge Management Call to Action by telling the story of the Tate & Lyle knowledge management journey. Using the APQC Knowledge Management Framework, the story will highlight the importance of Identifying Critical Knowledge, Aligning KM to business priorities and functions, communicating the value of a KM program, getting leadership buy-in, and lessons learned throughout the journey.
Learning Objectives:
Define and describe the steps required to achieve business buy-in for a new or relaunched knowledge management program
Recognize the value of using the KM framework to structure to launch or refresh a knowledge management program
Understand the possibilities, benefits, and challenges of conducting focus groups to identify critical knowledge