Consulting Research Manager 1898 & Co., part of Burns & McDonnell
The prism by which you see the world shapes how you solution forward. Tammy will demonstrate how leveraging the multi-disciplined approach of business analysis, change management, and knowledge management is most powerful when we as problem-solvers take a human-first approach. That begins with an empathy and understanding of the people we are solving for and weaving that understanding into the solutions and experiences we create for them.
Learning Objectives:
Build an empathy and understanding for the people you are solving for from different perspectives. We often move straight to solutions that works best for us, underrepresenting the needs of our diverse stakeholders.
Accelerate adoption of solutions that will create value for your users, customers, clients, patients, or stakeholders because you have considered their experience and expectations within your solution.
Apply new techniques from your toolbox of empathy exercises, persona templates, and journey maps.
