People Are stressed and Angry! How to Keep Your Cool, Your Residents and Create Peace

Humankind is living in fear and stress and getting angry and frustrated more easily. Daily we see stories of road rage, flight attendants attacked, and mass shootings at churches, schools, and businesses. Teenagers, as well as adults, are armed and violent.

Businesses are losing customers and employees. 75 percent of people who leave their jobs do so because of another person. 68 percent of customers stop doing business with any given business due to perceived disinterest or rudeness by staff.

Too often we allow others to pull our strings and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment. With this class, your communication and people skills and keeping the peace will become the norm. Being peaceful and not escalating tension is also a matter of your safety. You will understand that it is better to be kind and empathetic than to be ‘right’! YOU will be the peacemaker!