Session Description: This seminar is fantastic and recommended for all associates and all experience levels. In this session you will learn new ways to improve the overall quality of your service department, how to manage a service team more effectively, and how to create a service culture that wants to continually deliver better service to your residents. You have never been to a seminar like this; it is fun, engaging very informative, and taught by someone started on site.
We will give you the tools to build a team that performs at higher standards, discuss how to implement new ideas successfully, gain buy in from everyone on the team as well as what tools and equipment techs really need in the field. You will also learn the most common mistakes Leaders, Managers and Service Managers make and how to avoid them.
If you want to improve your service department, learn new ways to become more successful or just want new ideas on how to deliver better service, this fun and engaging session is highly recommended.
Learning Objectives:
Learn how and why most companies begin to decline in service and how to correct it.
Learn what 3 changes are proven to immediately make an impact on service and culture and how to implement them.
Learn the most common mistakes Leaders, Potential Leaders, Managers and Service Managers make and how to avoid them.