Maintenance Director Full House Marketing and Training
Session Description: Resident Satisfaction is one of the primary keys to a property's success, making it even more important for your maintenance professionals who interact with those residents every day. Learn some easy-to-adopt customer service techniques that your team can use to reduce the drama and increase satisfaction. Increase maintenance technician job satisfaction while saving your organization time and money. It's a Win-Win for everyone!
Learning Objectives:
identify the types of conflict styles of customers and team members so they can adjust their responses appropriately.
Learn what to say and what not to say in challenging situations.
Respond with confidence to conflict and create exceptional experiences for residents and team members alike.