What Has Love Got to Do with HAIs? The Real Answer Is Team and Patient Experience

Wednesday, June 28, 2023

11:00 AM – 11:30 AM

Location: Exhibitor Theater, Exhibit Hall, Booth #990

Sponsored By

Theater Speaker(s)

BH

Brooke Hossfeld, MPH, CIC, MLS (ASCP)^CM

Infection Prevention Specialist
Sodexo Healthcare

I do not have any relevant financial / non-financial relationships with any proprietary interests.
Lou Montana-Rhodes, DNP, RN

Vice President, Office of Experience
ECU Health

I do not have any relevant financial / non-financial relationships with any proprietary interests.

Exploring the links between HCAHPS scores and HAIs, and how the data should not be used to predict trends in one or the other. A deeper look into survey questions and how to accurately speak to shareholders about results and set goals for improvement. How one site used patient experience and staff engagement to drive improvement in HCAHPS scores.