To learn to deal with anger, you need to recognize your anger chain. What is it that sets you off on your emotional spiral? Any surprise, anger is the emotion that most gets us into trouble.
Learning Objectives:
1. Understand emotion at the job and how it affects employee and leader behavior and performance.
2. Recognize the influence of stress on managing or addressing conflict.
3. Understand emotional control or toughness and how to teach it to your employees.
4. Learn how to manage your emotions as a leader, as well as read employees' emotions.
5. Develop an understanding of how stress affects one's emotions, energy, and performance
