Orthodontists are trained to treat patients clinically to give them the perfect occlusion. Although we hope that patients are choosing our practice based on excellent clinical results, it often boils down to how we made them feel. From scheduling and communication to excellent customer service, orthodontic practices are being judged on the total experience. Is your office fulfilling all of your patient's needs, from the "perfect bite" seen on the outside to how we made them feel special and heard on the inside as they went through treatment? Debbie Best will guide you through the steps to give your patients a high touch experience while keeping your schedule on time.
Learning Objectives:
After this lecture, attendees will be able to:
Recognize the verbal and non-verbal needs of the patient.
Integrate excellent patient care with seeing patients on time.
Recognize and proactively troubleshoot indicators that have a negative effect on the patient experience.
