Research shows that customers are more dissatisfied than ever with customer service. You have experienced it, right? Step back and consider the experience your patients are having with you. Consider their external perspective instead of only your internal perspective to your processes and protocols. Begin and end with the CUSTOMER, and THEIR experience, in mind. Then, take home tips with immediate and applicable strategies and tactics you can begin using on Monday morning!
Learning Objectives:
After this lecture, attendees will be able to:
Discover the realities we are up against when it comes to customer service and experience so you understand why what worked in the past may no longer carry the same impact.
Delve into why a strategic plan will work by exploring business and psychology principles.
Walk away knowing how to apply what we learned across the 3 key milestones in the patient lifecycle.
