Create a culture of exceptional customer service by delivering what our patients truly crave. Mastering the art of effectively communicating means more than providing support, educating, and answering questions in a timely and pleasant manner. It means doing everything possible to really connect and engage. It is about creating an excellent experience for patients during every interaction they have with the practice.
Learning Objectives:
After this lecture, attendees will be able to:
Demonstrate effectively how to communicate with patients to build rapport and increase patient referrals.
Define what it means to fully engage with your patients to show genuine interest.
...define what it means to genuinely connect and build lasting relationships with your patients.
Recognize the importance of responding versus reacting in challenging situations.
