Quick question, do you think of yourself as a leader? If you answered yes, congratulations! You've got the secret sauce. If you answered no, I want to assure you that you're not alone. Leadership is a skill we often think is challenging to achieve and that only a select few people have this innate ability. Truthfully, this mindset holds many of us back from reaching our full potential. In this lecture, I will focus on the simple ways to make leadership achievable in everyday interactions. By leveraging our leadership capabilities, we can set our practices apart in customer service and team culture. It's time to change your mindset and uncover the leader in you!
Learning Objectives:
After this lecture, attendees will be able to:
Identify the leadership qualities you already possess.
Demonstrate how to build upon those qualities in everyday interactions.
Learn to be objective regarding workplace interactions.
