Assessing Smart Pump Barriers: A Voice of the Customer Program

Monday, December 5, 2022

2:35 PM – 2:40 PM

Location: Mandalay Bay South Convention Center, Mandalay Bay H, Level 2

CE Credits: 2.00 contact hours

Activity #: 0204-0000-22-244-L05-P
Activity #: 0204-0000-22-244-L05-T
Activity Type: Knowledge-based

Learning Objectives:

Identify the steps for implementing a voice of the customer program for a medication-use safety and quality project.

Michael C. Dejos, PharmD, MBA, BCPS, CHOP, DPLA

System Medication Safety Officer
Methodist Le Bonheur Healthcare