Presentation Description: Very few things are certain in a 9‐1‐1 center: a full moon is a recipe for disaster, use of the "Q" word will derail the entire night, and there will certainly always be change. We all know the feeling of uncertainty and stress that comes with impending change, and the debilitating affects it can have on personnel. Change champions are needed to turn the dread of change around. This session will teach you to embrace and lead change from the front, becoming the change champion your center needs.
Learning Objectives:
By the end of the session, participants will be able to identify five reasons people are resistant to change.
By the end of the session, participants will learn the definition of a change champion and be able to identify the reasons why a change champion is needed.
By the end of the session, participants will be able to identify ways to motivate someone to embrace change. #4.By the end of the session, participants will understand the benefits of a change champion and the impact one can have on workplace culture.
