Director, NGCS Cybersecurity Motorola Solutions Oceanside, California
Presentation Description: When bad things happen, incident management and response is the last big opportunity to keep a bad thing from becoming a really horrible thing. How you manage, communicate, and set up to recover from an IT, communications, or other fault can make all the difference and make a bad day not as bad... or a bad day far, far worse.
Learn how to manage and exert control over the unexpected, unforeseen, and unfortunate situations to achieve consistent and solid outcomes and improve your response planning and outcomes.
Learning Objectives:
Learn how to start an Incident Response / Incident Management program, how to start up a team (skill sets, viewpoints, roles), and how to map out your paths to function.
Review real world incidents where Incident Management engaged successfully (and unsuccessfully!) and learn to spot the decision points... and how to improve the outcomes.
See the full lifecycle of the Incident process, from initiation to the critical final reports that your process owners will want and need to see in order to actually finish out an Incident and move on with the usual workflows.
