Heart of the Matter: Considering Tech and Non-Tech Solutions to Our Most Pressing ECC Challenges

Wednesday, August 10, 2022

10:00 AM – 11:00 AM

Location: Anaheim Convention Center, 204 C

CE: 1 CEU

Main Presenter(s)

Jennifer L. Harder, PhD

Director - Roadmap Domains
First Responder Network Authority
Boulder, Colorado

Co-Presenter(s)

Edie De Vilbiss, DMin

CEO
Shape Good Habits
San Antonio, Texas
Tracy Eldridge, ENP

CEO | Trainer | Coach
On Scene First
Rochester, Massachusetts
Kristin Graziano

Sheriff
Charleston County, South Carolina
Fred Scalera

Director Program Management, Response Operations Group
FirstNet Program at AT&T

Presentation Description: Recruitment, retention, effectiveness, efficiency, morale, wellness... today's emergency communications center (ECC) challenges feel heavier and more overwhelming than ever before. Join the First Responder Network Authority as we discuss the impact of those burdens on ECC personnel and on public safety operations and as we share ways that advanced technology and good oldâ€fashioned humanity alike can ease those burdens. This session will focus on ways to holistically improve how telecommunicators experience and enjoy their careers, how they support their first responders in the field, and how they develop the personal resiliency they need to better serve their citizens.

Learning Objectives:

Understand a holistic view of the human factors challenges facing ECCs across the nation today.
Understand the operational impact of those challenge on ECC staff members, on first responders in the field, and on the citizens who rely on the public safety community.
Discuss ways that improving the technologies available to ECCs and incorporating non-technological wellness principles can positively impact recruitment, retention, effectiveness, efficiency, morale and wellness among ECC personnel.