Co-founder Kyle Plush Answer The Call Foundation Cincinnati, Ohio
Presentation Description: Kyle Plush called 9‐1‐1 twice for help from his iPhone using SIRI but help did not reach him in time. Jill and Ron Plush, with The Kyle Plush Answer The Call Foundation, will share the details of Kyle Plush's two 9‐1‐1 calls for help and the action taken by the Cincinnati 9‐1‐1 ECC and the Cincinnati Police in response to his calls. We will explain why it is important for all telecommunicators and first responders to BE YOUR BEST SELF on each and every call.
Learning Objectives:
Why it is important for participants to be persistent and determined on every call, even if you think it might be a prank call, and follow it through to its conclusion.
At the culmination of this session, managers and supervisors will understand the importance of continuous improvement of the people, processes and technology in their centers to ensure quality outcomes on each and every call.
At the conclusion of this presentation, participants will understand what tools they have, including thinking outside the normal toolbox, and how to use "every tool in their toolbox" to get the most accurate location on their caller.
