Presentation Description: The 21st Century Emergency Communications Center is a task‐driven environment. Policies and procedures govern almost every aspect of life in the ECC, from call processing to personal conduct. Surely this is necessary, but is it also a limiting approach to good governance? Using a famous case study from APCO's CPE Capstone as an entry point, this session examines the ways in which modern ethical traditions promote a task‐based approach to human behavior and how an integration of the ancient virtue ethics can help move us from DOING to BEING.
Learning Objectives:
At the culmination of this session, participants will be able to compare and contrast modern, rules-based ethical traditions and ancient, virtues-based ethical traditions, describing in brief and general overview the failings of an entirely modern approach and some potential benefits of re-integrating the ancient approach.
At the culmination of this session, participants will be able to demonstrate strategies to integrate virtue ethics in to day-to-day life in the ECC, from hiring, training, retaining, and promoting staff to handling failures in call processing and/or professional conduct.
At the culmination of this session, participants will be able to revisit and reinterpret their mission and vision statements as the virtuous documents they were intended to be, and rededicate themselves to discussing mission and vision as virtues-based endeavors.
