Telecommuting for Telecommunicators: The New Normal in 911

Monday, August 8, 2022

2:00 PM – 3:00 PM

Location: Anaheim Convention Center, 209

CE: 1 CEU

Main Presenter(s)

RT

Richard Tenney, MS, MSL

Sr Advisor, Cyber, CISA Emergency Communications Division
Cybersecurity and Infrastructure Security Agency (CISA)
Arlington, Virginia

Slides

Co-Presenter(s)

Jeffrey Wobbleton

Assistant Director of Administration
Alexandria Department of Emergency Communications
Alexandria, Virginia

Slides
Budge N. Currier

Branch Manager , 9-1-1 Emergency Communications Office
State of California Governor's Office of Emergency Services Public Safety Communications
Sacramento, California

Slides
Joni Harvey

State 911 Administrator
Michigan State Police

Slides

Presentation Description: As we've learned through the COVID pandemic of 2020-2021, this panel will discuss how various municipalities are preparing for moving into the world of NG911 while dealing with the challenges of cyber threats and natural disasters in the here and now while delivering their services for public safety.

Learning Objectives:

Learn about various approaches municipalities are taking to telecommunicators' working off-premises, especially in their homes; how to train, equip, and protect networks from cyber threats. Discuss approaches to transitioning to NG911 in the new normal.
Discuss best practices for managers to keep in touch with staff and deal with unique work situations in the 911/PSAP new normal work environment.
Learn about CISA grant guidance as it pertains to 911 and data communications.