Book Title: Empathy in Action: How to Deliver Great Customer Experiences at Scale Book
Description: #1 Wall Street Journal + USA Today Bestseller. A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. Publisher: Ideapress Publishing Genre: Business & Economics | Customer Relations
