Bringing Empathy Off the Page: Practicing Empathy Among Diverse Internal and External Library Communities

One-third of American adults are unable to see the point of view of others, yet half want to improve their empathy skills. Empathy is a crucial skill to build and apply at work. Drawing from thousands of interviews and years of research on empathy, author and empathy expert Rob Volpe is uniquely positioned to share insights and programming ideas for library professionals seeking ways to better serve and support their diverse internal and external communities.